Context
Eldik Bank and related companies: a comprehensive diagnostic assessment across 14 core areas.
Objective
Identify growth opportunities and develop an improvement action plan for the bank and group.
Role
Lead of the bank’s comprehensive diagnostic assessment and initiative portfolio development.
Approach
- Analysis of the bank and group across 14 areas.
- Identification of growth opportunities in the customer lifecycle, organisational model, data and CRM.
- Adaptation of international practices.
- Action plan for initiative implementation.
Outcome
A total of 118 initiatives were developed and proposed. Potential additional revenue of approximately $260 million was identified.
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