Senteo published a presentation of the Customer Experience Culture Index (CXCI). Aleksei Veretenov and Michael Ruckman examine the culture of bank employees’ interactions with customers and differences in the quality of customer contact.
Participants: Aleksei Veretenov; Michael Ruckman
- Participants
- Aleksei Veretenov; Michael Ruckman
- Publisher / venue
- Senteo
- Recording language
- Russian — per source register