Aleksei Veretenov, Eva Balasanyan, Dmitry Vakin, Nikolay Pashchenko and Hayk Karapetyan discuss banking loyalty. The panel explores service quality, the roles of employees and automation, customer dissatisfaction and long-term relationships.
Participants: Aleksei Veretenov; Eva Balasanyan; Dmitry Vakin; Nikolay Pashchenko; Hayk Karapetyan
- Participants
- Aleksei Veretenov; Eva Balasanyan; Dmitry Vakin; Nikolay Pashchenko; Hayk Karapetyan
- Publisher / venue
- Veretenov on Business
- Recording language
- Russian — per source register
- Duration
- 00:30:50