Context
A major mobile operator developing its leadership team and transforming its retail and customer model.
Objective
Support strategy execution through technology, new propositions, culture and customer experience.
Role
Customer model and transformation project lead. Delivered by Senteo Inc.
Approach
• Leadership team development.
• Digital transformation.
• New retail strategies and products.
• Pricing, communications and frontline culture.
The work included leadership development and executive training alongside changes to the customer model and frontline culture.